AI That Can Talk to Both Customers and Employees

We’ve all found ourselves wishing that we could just talk to our computers. There are quite a few different contexts where this can come up. One of the more common examples takes place when one has a question about products online.

Online shopping is rapidly replacing the experience of actually going into a store. There are quite a few different reasons for it. For example, there’s something to be said for the simple fact that one can essentially shop for new clothing while just wearing sweatpants. Or one might be able to combine eating dinner and shopping into a single fun event. But all of this tends to come together under a single large banner. That’s the fact that while it’s a more user-friendly experience. At least for everyone other than the drivers getting those products to us.

But there is one part of the experience that’s distinctly lacking. We often miss the experience of being able to actually ask questions to a knowledge sales associate. To be sure, there’s some questions we know we’re probably not going to get a straight answer on. Ask someone trying to get a commission how something looks on you and you can probably predict the answer. But that’s generally a smaller part of the whole shopping experience. We can usually learn a lot about products by talking to the people selling them. It’s often the difference between an informed purchase and one essentially made in the dark.

But there are some new methods by which one can replicate this experience. Sometimes it just involves talking to an actual person through a chat interface. But this is a rather costly endeavor for most companies. They have to support a worldwide market. And that means having people literally on call 24 hours a day. This can prove to be rather wasteful spending in the long term.

But a new idea is changing everything. Although Conversational AI Software Solutions involve melding advanced AI and traditional databases. Basically, the AI software can be tied into one’s internal databases. This opens up a wealth of possibilities. The conversation is many levels higher than what one finds with standard chatbots. The difference comes down to the fact that chatbots aren’t usually hooked into true AI. Actual AI is just that, artificial intelligence. It brings actual intelligence to any conversation. And that makes a huge difference.

Consider just what a database actually is. It’s a connection of data points. For example, one might find a larger category of pants. Pants would be further sub-categorized by size, brand, price and a host of other options. The AI could engage customers by recommending products based on their relation to items in that list. And company employees working remotely can also benefit from these types of real time conversations.

It’s essentially a chance to have a conversation with an expert. To the people in the company it’s an expert of their own creation. But to customers it’s an expert in the exact subject they’re interested in.